Returns & Exchanges
Broadway Merchandise Shop by Creative Goods wants you to love your theater-inspired apparel; if you are not completely satisfied, we accept returns and exchanges within 30 days of the delivery date. Items must be in their original, unwashed, and unworn condition with all tags attached to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the fashion items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your merchandise.
Ship the Package
Drop off your package at any authorized carrier location, ensuring the barcode is clearly visible for scanning by the postal service.
Receive Your Refund
After our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing