Frequently Asked Questions
Everything you need to know about your favorite Broadway apparel and souvenirs.
How long will it take for my Broadway merchandise to arrive?
Standard shipping within the United States typically takes 5-7 business days. International shipping varies by location and can take between 2-4 weeks depending on customs processing.
What is your return policy for apparel and accessories?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of purchase. Please note that certain limited-edition opening night merchandise may be final sale.
Are these products official Broadway licensed merchandise?
Yes, Creative Goods is an official partner for numerous Broadway productions. All items sold in our shop are 100% authentic, licensed merchandise designed in collaboration with the shows.
How should I care for my show-themed t-shirts and hoodies?
To preserve the quality of the prints and fabrics, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or hanging to dry.
Do you offer group discounts for theater troupes or school trips?
We certainly do! For bulk orders of 20 items or more, please contact our customer service team to discuss special group pricing and shipping arrangements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.